Bell and Howell achieves 60% reduction in mean time to repair using predictive analytics

October 16, 2020 | Case Study

Responsible for servicing more than 30,000 assets manufactured by more than 30 OEMs, Bell and Howell understands the cost of downtime. The company's first step in industrial IoT was the creation of BH Connect, a suite of services for customers offering remote monitoring, access to diagnostics, and repair. However, monitoring assets and communicating with the customers and OEMs who use them wasn't enough for customers. The company optimized the system to provide 90% to 95% uptime. As tolerance for delays in executing services has diminished, customers now expect 99% to 100% uptime. Bell and Howell turned to a cloud-based predictive analytics solution, replacing its manual-dispatch trouble ticket call center repair service.